Peppermayo is a popular and fast-growing global online fashion e-commerce platform, started in 2011 by a couple of fashion enthusiasts, for women seeking stylish and quality clothing. Each month its website receives at least six million page views from local and international customers keen to find a new party or work outfit, accessories, or shoes.
According to Peppermayo’s implementation & project manager, Prakesh Shrestha, the fast fashion sector – which offers trending designs at affordable prices – relies on a strong supply chain and a key factor is offering fast, reliable and cost effective shipping.
Improving The Same Day Delivery Experience
Each week, Prakesh has oversight of up to 3,000 customer deliveries. “Our customers are very fashion conscious and it’s very important they have their outfit or item as soon as possible. In fact, we receive more orders on a Friday for same day delivery,” Prakesh said.
A top priority for Peppermayo is to delight its customers from purchase to delivery, and so Prakesh had to take swift action after the business experienced repeated delivery issues from a previous service provider. “Our last service provider often didn’t come to pick up orders and, in the process, let down many of our customers. This led to lost bookings and lots of disappointed customers.”
“For us, customer retention is critical and to lose a customer, especially a repeat customer, because of a poor delivery experience is not an option.” Prakesh Shrestha, Implementation & Project Manager
The Zoom2u Solution To Restore Customer Confidence
Peppermayo switched to Zoom2u in 2021 after Prakesh heard about the effectiveness and capabilities of the delivery platform which connects people or organisations with local independent couriers in their area for a fast, reliable and same day delivery. Pick ups can even be booked for a three hour delivery timeframe.
By connecting to the Zoom2u platform electronically, using an API or application programming interface, Peppermayo is able to exchange and sync its data with Z2u technology to provide a seamless delivery – and customer – experience.
According to Prakesh, this tech integration ensures the customer’s delivery experience is made simple from the moment they book a delivery on the Peppermayo website.
“Once a job is booked, the customer is sent a tracking link via SMS and/or email for their order which allows them to track their delivery in real-time and communicate directly with their driver. That’s the best thing about Zoom2u, the customer can see where the driver is through the real time tracking function that Zoom2u offers. Having the ability to contact the driver directly is critical to making our customers happy, and the success of our industry.” Prakesh Shrestha, Implementation & Project manager
What The Future Looks Like
“The Zoom2u technology is great and I have full confidence that the customer’s order will be picked up and delivered on the same day.” Prakesh Shrestha, Implementation & Project Manager
“Based on my logistics experience, Zoom2u offers the best same day delivery experience; their customer service is great. The business also offers weekend delivery which helps our customers who are looking for an outfit for that very night,” said Prakesh.
To find out how Zoom2u can help your business, please visit our website or call us on 1300-326-150.