Frequently asked questions
Common questions we've received, followed by some helpful answers.
Yes. Same day parcel deliveries are our specialty! For our Same Day service, you will need to place the booking prior to 12 pm. You can request 3hr deliveries, and VIP deliveries, between 8am–10pm. If you are wanting a delivery outside of this time it may be possible however it’s best to give us advanced notice. Once you place your booking online you will receive an email confirming your booking, and our system will automatically allocate your delivery to a courier (usually within 15 minutes). Once your booking is allocated, you’ll receive an email letting you know who your courier is, along with their phone number in case you need to contact them. Please note there are times when our service does reach capacity, if this occurs we’ll let you know!
Ideally we would love you to book online via our online booking platform or via our apps on Android or Apple. It’s really quick and simple! If you need help or would like to place a booking over the phone give us a call on 1300 326 150.
Booking a courier online is quick and easy, it only takes few minutes, please refer to this page for the step by step on how to book a courier.
Zoom2u charges a distance-based flat fee. Additional charges may apply for returns, or for large volumes of parcels. Get an instant quote
Yes! Click here to learn how to suggest a different price for your delivery and receive courier bids.
Our customer service runs from 8am to 10pm (AEST) Monday to Friday, and From 9am to 6pm (AEST) Saturday and Sunday. Book online now.
You can send your parcel to and from Sydney, Melbourne, Brisbane, Adelaide, and Perth metro areas. It can be delivered to a 60km radius of each capital city for our 3hr service, and up to 100km away with our same-day service. If you have any questions you can email us, we will usually respond within minutes, our customer service runs from 8am to 10pm (AEST) Monday to Friday, and From 9am to 6pm (AEST) Saturday and Sunday.
Yes, it can! Our office is open 7 days a week. Book online now.
Almost anything weighing less than 30kg! We aren’t allowed to take: (a) People, animals, or other living critters; (b) Stolen or illegal items, or something you suspect to be stolen or illegal; (c) Fragile or perishable items; (d) Valuable items including, but not limited to, precious stones, metals, watches, jewellery, furs, china, art, antiques, prescription medicine, money, vouchers, travellers cheques, bearer bonds, bills of exchange, promissory notes, bank, credit, pre-pay or other store cards with a cash equivalent value, spirits, tobacco and cigarettes; (e) Noxious, flammable, corrosive, poisonous, explosive, or other dangerous items; (f) Illicit drugs, fireworks, weapons, or firearms; (g) Hazardous items, regardless of whether the risk of such hazard can be reduced or controlled if the item is handled or packaged properly; (h) Items containing chemicals, gases, poisons/toxins, toxic waste, radioactive materials, organic peroxides, oxidising substances, bacteria, viruses, infectious or biological substances, human tissue or any other living organisms and specimens; or (i) are otherwise unlawful.
Delivery times vary depending on the type of service you book – deliveries can be as short as 12 minutes. Once you book, we send you confirmation with the name, mobile number and ETA of your courier. You can then track their progress in real time! Please note, delivery times may vary depending on traffic, weather, or other conditions. Be sure to check the details of your booking for your ETA, or refer to our Customer Terms.
Yes! All the couriers have completed a Zoom2u courier training program and genuinely care about every delivery. While it is your responsibility to obtain suitable insurance for your parcels, in some circumstances we will pay up to $300 for the cost of repairing or replacing parcels that are damaged or lost during a delivery. For further details, see our Customer Terms. Each time a delivery is completed, we ask you to rate your courier, so we do our very best to ensure a positive experience.
Cancellations made prior to the courier being on route to your location are free. If the courier arrives to collect a parcel and no one’s there, they’ll wait for up to 10 minutes and try to contact you by phone and SMS. After this time, the full fee will be charged. The same goes for the destination, but if we can’t track you down to make other arrangements, we’ll return your parcel to the pickup location. If returning it isn’t possible that day, we may need to hold onto it at your own risk until we can. Your courier will keep you in the loop. Please note, additional charges may apply for returns.
Absolutely! Once you book we’ll send you their contact details. They’re always happy to take a call. We do find our real-time tracking, and customer apps, answer most questions about how long collection or delivery will take.