Last week I shared what I learned about Zoom2u by completing my first delivery on the platform. This week, we go on a very long run, with some truly important cargo for a Melbourne customer.
About a week after I completed my first job for Zoom2u, my next memorable booking revealed itself on a beautiful Sunday afternoon.
My partner was visiting family in the States. I was hanging around, contemplating something profoundly courier related, no doubt.
I saw a ping come through for a pick up in Prahran and delivery to Myrtleford. This was a VIP booking with a one-way trip distance of 290 km. Google Maps figured it would take about 3 hours each way.
I thought, “Oh, why not?”
When I was younger I used to drive all over the Northeast corridor of the U.S. to play ice hockey. For example, driving from Long Island, New York to Philadelphia, Pennsylvania to play one game and then drive back home was not unheard of.
I’m getting back to my roots on the other side of the world here.
Upon accepting the job, someone at Zoom2u rang me up. They had a chat with this particular Melbourne customer around potentially not being able to find a courier to transport goods that far outside of the city on a Sunday afternoon.
I said, in my faded New York accent, “No worries, mate. I’ll take care of it.”
The customer was thrilled that I accepted the booking. Apparently, I was picking up some medicine that a family member had procured in the city. She had no other means of getting to it that day, so she turned to Zoom2u.
The weather was perfect. The drive out to the Victorian countryside was smooth sailing, filled with hours of interesting podcasts and pretty landscapes.
As I got closer to the destination, Google Maps had taken me up some back roads. This led to some face time with the local bovine population. These quizzical cows were no doubt wondering what this strange black sedan was doing creeping by on their winding, hilly, and muddy dirt paths.
When I got to the farmhouse, the customer’s husband signed off on the delivery and thanked me effusively for making the trip.
The customer, whom I didn’t get to meet gave me an instant thumbs up for my efforts.
It’s a good feeling providing a service so valued by our customers.
I left Myrtleford via a more sedan appropriate route through the town center. I thought this would be a great place to bring my partner back for a weekend to unwind. The rolling green hills and big blue sky made it a picturesque and peaceful place to be.
The moral of the story is: Whatever any Melbourne customer needs urgently delivered, wherever they need it delivered to, they can ask Zoom2u and there is a pretty favorable chance that we can meet their needs.
Next week on the blog, I share some customer insights that I’ve gathered from my time on the road as a Zoom2u on-demand courier in Melbourne.
Ted O’Neill is an American expat in Melbourne. He’s an on-demand courier, blogger, and web developer who can be found elsewhere online at www.tedoneill.com.