Christmas deliveries

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zoom2u_Christmas_deliveries

 

It’s amazing how quickly the Christmas period has arrived this year. At Zoom2u we want to help to make sure all your Christmas deliveries run smoothly.

Here are some tips:

  1. When you place a booking with Zoom2u it’s automatically dispatched to our team of couriers. Once a courier accepts a booking its allocated to them automatically and you can chat/call the courier directly.
  2. For large item deliveries make sure you choose the extra large items on the booking page; this will create the booking as a quote request which will allow our courier to bid on completing the delivery by offering you a price and timeframe. Once you receive bids you’ll be able to select the courier of your choice.
  3. We now offer run based delivery pricing! If you need to send out more than 20 deliveries at a time send an email with the pick up address and your delivery addresses to deliveries@zoom2u.com and we can organise a quote for those deliveries. This will be priced based on the total distance the courier will need to travel, saving you money!
  4. Plan ahead: As Christmas gets closer and everything gets busier; the earlier you can prebook your deliveries, the better. Keep in mind we can deliver after-hours and over the weekend at no additional charges.
  5. Sydney CBD deliveries: The CBD of Sydney is a nightmare at the moment due to all the road works and the reduced number of loading zones. The more time you can give our couriers to complete these deliveries the better 🙂
  6. Download the latest Zoom2u app. Use the app to keep up to date on your deliveries with live notifications and the ability chat directly with your courier.
  7. Use our live chat for any questions. We have a team of people ready to answer your questions and you’ll have a response within minutes rather than hours. Live chat means no need to wait on hold and getting the best answer to your questions.

We will be working right up until 5pm on the 24th of December, so keep us in mind for your last minute deliveries, however we will be closed on the public holidays (25th and 26th December, and the 1st January. We will be as busy as usual on all the days in-between though).

We hope you have a great time in the lead up to Christmas, and you manage to get some time off over the Christmas period.

Big update to our delivery platform

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We are constantly looking for ways to improve the experience for our customers here at Zoom2u. As the founder of Zoom2u, I started the company because I wanted to change the way parcels were delivered across Australia.

Over the past two years since we started we have learnt a huge amount, having delivered more parcels that what I had ever imaged. We have had more than 18,000 people register to use Zoom2u, and on daily basis many large and small companies use us to fulfil their orders to their customers.

For the past 6 months we have been working away in the background on a big update to the way you place bookings! We have undertaken many customer interviews on what you liked and what you didn’t like, and today’s release is the result of all that feedback.

Placing a booking is now improved! It’s faster, simpler and comes with even more features.

Here is a quick preview of the new changes:

 

New look and feel:

We’ve revamped the look and feel to match  our current branding. You’ll notice the change when you login:

zoom2u courier booking platform

 

You will also notice some slight changes to the menu bar; navigation will be a bit easier now.

 

 

Courier Platform

 

Booking form:

Our booking form has been completely rebuilt from scratch, no more telling us the type of vehicle required. Just tell us what you want to ship and we’ll work out the rest.

 

simple courier booking form

 

Entering in your address now includes a map so you can see exactly where we think your address is.

courier booking form

 

Live chat with your courier:

One of the biggest improvements is that you can now chat directly with your courier, you can see which couriers are online by the green dot.

Please note you will only see couriers who are allocated to an active booking.

 

live chat with couriers

 

Large item delivery:

Previously we have only delivered items up to 30kg in weight. Today we can now deliver much larger items. When you require a large item, or many larger items, to be delivered you will need to take a photo of the items and we will then send out the request for delivery out to our couriers to bid on delivery. This will usually take a few minutes at most to receive bids back from couriers, you’ll then be able to select the courier of choice to complete your delivery. It’s perfect if you need to move that couch, fridge etc.

 

large item deliveriesFurniture deliveries

In the quote request section you’ll see all of your requests and from there you’ll be able to accept a couriers bid to do the delivery.

 

quote for van deliveries

 

We really hope this improves your experience in using Zoom2u, if you have any questions feel free to email us at deliveries@zoom2u.com

 

Cheers,

 

Steve Orenstein

Founder & CEO

Zoom2u

3 things you likely didn’t know about Zoom2u.

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Zoom2u_logo_white

 

One of our larger customer came via a twitter conversation.

About 10 months ago we manage to secure a deal with a very large company, listed in the ASX top 200. Our CEO Steve Orenstein came across a senior employee within the logistics division of the business and sent them a tweet to organise a time for a meeting to chat about Zoom2u. From there came a number of meetings through which a deal was done! That deal has since lead to further deals and is progressing to be rolled out across the country. That one tweet was certainly worth it…

Our second full time person was a Data Analyst

Today in every business, understanding data and performance of your company is vital. At Zoom2u it has been a critical part of our success in growing the business and also making sure we maintain the quality of our service. Steve hired Sonia Buckley as the second person to join our team after our head of operations Jade Rose. He knew that understanding all aspects of how the business was performing and making decisions based on what the data said was critical to the growth and success of the business. The data helped us understand where best we should be spending money from a marketing point of view and also identity areas of the business which could be improved.

The name Zoom2u came via a Google search

When Steve decided to start a new company to deliver a completely different customer experience to the logistics industry, the first thing he needed was a great name. Deciding on a catchy and memorable new company name is never easy, however these days, trying to find one that also has a free .com domain name is a particularly challenging process.

Steve went to Google and searched ‘courier company name ideas’, coming across this site: https://uk.answers.yahoo.com/question/index?qid=20080515100850AAtUIxH#. Reading through the list of names he saw Zoom2u. Instantly he knew that title perfectly outlined the company’s premise, and the 2 has become his trademark in company names (his previous company ‘Connect2Field’ was acquired by a USA company Fleetmatics (NYSE:FLTX). At the time the .com domain name wasn’t available, but after doing a quick whois search and finding the owner he managed to buy the company name for $1000!