200,000 Deliveries Done

By

200000 deliveires

Last week we hit a milestone at Zoom2u. It’s been just over 2 years since we started and we have just delivered 200,000 parcels!

Did you know we now operate in almost every capital city of Australia? That’s right- Sydney, Canberra, Melbourne, Brisbane, Gold Coast, Adelaide and Perth.

We have hundreds of drivers ready and waiting to help you with your deliveries.

A big thanks to all our customers who have helped us reach this significant milestone.

There is a lot more to come in our journey to building Australia’s largest on-demand courier service.

Back to delivering now!

Team Zoom2u

Christmas deliveries

By

zoom2u_Christmas_deliveries

 

It’s amazing how quickly the Christmas period has arrived this year. At Zoom2u we want to help to make sure all your Christmas deliveries run smoothly.

Here are some tips:

  1. When you place a booking with Zoom2u it’s automatically dispatched to our team of couriers. Once a courier accepts a booking its allocated to them automatically and you can chat/call the courier directly.
  2. For large item deliveries make sure you choose the extra large items on the booking page; this will create the booking as a quote request which will allow our courier to bid on completing the delivery by offering you a price and timeframe. Once you receive bids you’ll be able to select the courier of your choice.
  3. We now offer run based delivery pricing! If you need to send out more than 20 deliveries at a time send an email with the pick up address and your delivery addresses to deliveries@zoom2u.com and we can organise a quote for those deliveries. This will be priced based on the total distance the courier will need to travel, saving you money!
  4. Plan ahead: As Christmas gets closer and everything gets busier; the earlier you can prebook your deliveries, the better. Keep in mind we can deliver after-hours and over the weekend at no additional charges.
  5. Sydney CBD deliveries: The CBD of Sydney is a nightmare at the moment due to all the road works and the reduced number of loading zones. The more time you can give our couriers to complete these deliveries the better 🙂
  6. Download the latest Zoom2u app. Use the app to keep up to date on your deliveries with live notifications and the ability chat directly with your courier.
  7. Use our live chat for any questions. We have a team of people ready to answer your questions and you’ll have a response within minutes rather than hours. Live chat means no need to wait on hold and getting the best answer to your questions.

We will be working right up until 5pm on the 24th of December, so keep us in mind for your last minute deliveries, however we will be closed on the public holidays (25th and 26th December, and the 1st January. We will be as busy as usual on all the days in-between though).

We hope you have a great time in the lead up to Christmas, and you manage to get some time off over the Christmas period.

Big update to our delivery platform

By

We are constantly looking for ways to improve the experience for our customers here at Zoom2u. As the founder of Zoom2u, I started the company because I wanted to change the way parcels were delivered across Australia.

Over the past two years since we started we have learnt a huge amount, having delivered more parcels that what I had ever imaged. We have had more than 18,000 people register to use Zoom2u, and on daily basis many large and small companies use us to fulfil their orders to their customers.

For the past 6 months we have been working away in the background on a big update to the way you place bookings! We have undertaken many customer interviews on what you liked and what you didn’t like, and today’s release is the result of all that feedback.

Placing a booking is now improved! It’s faster, simpler and comes with even more features.

Here is a quick preview of the new changes:

 

New look and feel:

We’ve revamped the look and feel to match  our current branding. You’ll notice the change when you login:

zoom2u courier booking platform

 

You will also notice some slight changes to the menu bar; navigation will be a bit easier now.

 

 

Courier Platform

 

Booking form:

Our booking form has been completely rebuilt from scratch, no more telling us the type of vehicle required. Just tell us what you want to ship and we’ll work out the rest.

 

simple courier booking form

 

Entering in your address now includes a map so you can see exactly where we think your address is.

courier booking form

 

Live chat with your courier:

One of the biggest improvements is that you can now chat directly with your courier, you can see which couriers are online by the green dot.

Please note you will only see couriers who are allocated to an active booking.

 

live chat with couriers

 

Large item delivery:

Previously we have only delivered items up to 30kg in weight. Today we can now deliver much larger items. When you require a large item, or many larger items, to be delivered you will need to take a photo of the items and we will then send out the request for delivery out to our couriers to bid on delivery. This will usually take a few minutes at most to receive bids back from couriers, you’ll then be able to select the courier of choice to complete your delivery. It’s perfect if you need to move that couch, fridge etc.

 

large item deliveriesFurniture deliveries

In the quote request section you’ll see all of your requests and from there you’ll be able to accept a couriers bid to do the delivery.

 

quote for van deliveries

 

We really hope this improves your experience in using Zoom2u, if you have any questions feel free to email us at deliveries@zoom2u.com

 

Cheers,

 

Steve Orenstein

Founder & CEO

Zoom2u