Zoom2u's latest information on the Coronavirus
9 April 2020
Dear
Customers,
The Easter long weekend is upon us and while some of our carriers will still be operational, the office staff will be taking a well earned break to recharge and recuperate.
Rest assured you can still place bookings outside these hours via the app or online.
Please also be aware that due to government restrictions, flight cancellations & state border closures caused by the COVID-19 pandemic, we are currently experiencing some delays on our interstate service.
Any item booked over the Easter weekend will be delivered on or after Wednesday April 15th.
Our apologies for these delays. As always, we will be endeavouring to have your items delivered as quickly and as safely as possible.
Please stay home and stay safe this Easter holiday.
6 September 2021
Dear
Customers,
Just a quick update regarding the current wave of novel coronavirus currently spreading accross the country.
The platform is still operational in all major cities including Sydney, and can absolutely have your item delivered today!
Please note, drivers on the Zoom2u platform are classed as essential workers, those drivers living in the affected LGA's with tight restrictions are adhering to all guidelines.
All drivers have downloaded the permits to work and are following all NSW Government regulations concerning vaccinations.
Please note that for the safety of both drivers and customers, drivers will not be obtaining signatures for any deliveries in the high risk Greater Sydney area - Your drivers will ask for a name, take a photo of the package and we will record a GPS stamp.
Need hand sanitiser or surface spray?
Our friends at Spread good vibes only have you covered! Order before 12pm and we will deliver it to you on the same day within Sydney & Melbourne metro.
Visit https://spreadgoodvibesonly.com.au/shop/
If you have any questions please do not hesitate to reach out to our live chat team below!
4 August 2020
Dear
Customers,
Here at Zoom2u we have been closely monitoring the current COVID-19 situation currently unfolding across the country. We are still fully operational in all major cities, including Melbourne and can absolutely deliver your item today!
For the safety of both the customers and drivers on the platform we highly encourage the use of our “No contact” delivery process.
If you require a no contact delivery due to isolation or infection it is imperative that you follow these steps:
Enter in the booking notes that you would like a no contact delivery.
Provide your mobile number for ease of contact.
Please contact your driver directly so they can leave your package in a safe location and confirm via phone call.
We are encouraging No Contact Delivery and signatures are no longer required.
This means from today the following changes are in place:
All deliveries will no longer require a signature - - We will ask for the consignees full name and take a photo of the package as proof of delivery.
Drivers will practise social distancing when collecting and delivering items.
16 March 2020
Dear
Customers,
At Zoom2u our priority is always the safety of our customers, staff and carriers. We have been monitoring the developing situation of the spread of the coronavirus, COVID-19. To assist with reducing the spread we are taking steps to minimise contact between carriers and customers.
For the past week our operational staff across Australia and Manila have been working from home. All our systems were designed from the beginning to allow staff to work remotely so we are operating at full capacity.
Today we are introducing some additional changes to protect carriers on the platform better.
Zoom2u has recently partnered with Stay Safe, Spread Good Vibes Only to deliver hand sanitizer to customers the same day they order*! If you or your family are in need of hand sanitizer, order before 12pm and we will deliver it the very same day*!
https://spreadgoodvibesonly.com.au/shop/
*Within Sydney & Melbourne metro only
If you have any questions, concerns or would like to discuss specific booking requirements not mentioned above please contact us and we'll be more than happy to help.
In the meantime we will be here to assist with moving your parcels at speed.
Stay safe during these unprecedented times.
