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Zoom2u Helps Ecommerce Shipping Save Thousands Of Dollars

Ecommerce Shipping is a warehouse management and ecommerce shipping provider. It’s an all in one ecommerce business solution that enables you to ship, manage, track and forecast your online store. 

CEO and founder Henry Weaver needed a way to improve visibility and increase communication between drivers, businesses and customers. There are a lot of problems that are caused from not having access to your driver’s location. 

The Search To Improve Visibility And Communication

The most common issue is inaccurate ETAs being given to customers, meaning they are left guessing when their goods will arrive. This is a frustrating experience that can leave customers angry about the service they’ve received. 

Lost packages are another issue that businesses and customers face as not seeing where your driver is means there is little accountability for when things go wrong. Not knowing the location of where your driver has been means the likelihood of retrieving the goods is very limited. 

Saving Thousands Of Dollars In Lost Packages 

Ecommerce Shipping improved their transparency and communication with Zoom2u, a platform that connects businesses to local couriers. With real-time tracking, both businesses and customers can see the driver’s location via tracking link all throughout the delivery process. This creates better communication between the consumer, business and driver as everyone has full visibility. This means the business can provide more accurate ETA’s and customers can see where the driver is and know the ETA is right. This helps to improve the customer’s overall experience as they don’t have to spend hours waiting for their delivery. 

It also increases accountability for the drivers and the packages they are delivering. Zoom2u has helped Ecommerce Shipping save thousands of dollars in missing packages because of their reliable and quality technology.

“The biggest cost saving is in lost packages…over a year period Zoom2u is saving us thousands of dollars in terms of lost stock because we are exactly aware of where packages are at all times. We can also speak to the customer and the driver at all times.” – Henry Weaver, CEO. 

New Delivery Methods Offer Better Flexibility

Working with Zoom2u has also given Ecommerce Shipping the opportunity to offer a new range of delivery methods to accommodate their customers. These new methods include 3-hour delivery, same day delivery and VIP delivery.  

“It’s given us a level of flexibility in terms of when we do ship things out…having a platform like Zoom2u has enabled us to increase the amount that we do for same day shipping. ” – Henry Weaver, CEO. 

Zoom2u Provides What Ecommerce Shipping Needs 

Collaborating with Zoom2u allows Ecommerce Shipping to improve transparency, communication and flexibility for their business. From reducing the number of missing packages to helping give their customers a seamless experience through better communication and accurate arrival times. It’s all about adapting to the rapid nature that is delivery and consumer behaviour and what better solution than Zoom2u.

Chelsea Woods